Service improvement is a technique taken from industry.
Quality improvement results from both intrinsic and extrinsic factors.
Quality Improvement in healthcare is considered to have been started by Don Berwick
W. Edwards Deming applied the PDSA cycle in industry to improve quality through organisational change.
Clinicians are the easiest group to recruit into service improvement.
Lean thinking is a technique proven to reduce body mass index by positive thought.
When a critical incident occurs, it should be reported to NCEPOD.